Shipping and Returns
All orders will be shipped from our warehouse using USPS First Class, USPS Priority Mail or FedEX with tracking and delivery confirmation. In stock orders placed before 4pm EST will ship within 24 hours. If something on your order is out of stock, your entire order will be placed on backorder until we receive in the out of stock item(s). Once order is complete, we will ship entire order as stated above.
USPS First Class Mail is 2-4 days to most areas. USPS First Class Mail is delivered Monday to Saturday.
Priority Mail 2-3 days to most areas. USPS Priority Mail is delivered Monday to Saturday.
UPS 3 Day Select, 2 Day and Overnight. Ship same day if order is received before 4pm EST. UPS is delivered Mon-Fri and is guaranteed. Sat and Sun are not included as delivery days. If you select Overnight delivery on a Friday, the item will arrive Monday. Please contact if you need Saturday Delivery.
USPS First Class Mail - Not guaranteed but most orders placed before 4PM EST will arrive in approx 3-4 business days.
USPS Priority Mail - Not guaranteed but most orders placed before 4PM EST will arrive in approx 2-3 business days.
UPS Options - Guaranteed for orders placed before 4PM EST.
MVPDOGS.com sells products across a broad spectrum of mediums and therefore can sell out of a certain item before the product page is updated. If this occurs, we will let you know as soon as possible and give you an estimated delivery date.
Exchange Policy is as follows:
Exchanges are accepted within 30 days of purchase date. Exchanged item must be in brand new with tags condition. Customer must pay for all shipping and handling costs associated with return which includes shipping the product back and shipping the new item out to you. Shipping and handling cost will be the same as was charged to you on the original invoice. Customer will be charged for the cost of the replacement item. Once our warehouse receives the exchanged item back, a credit will be issued. MVPDOGS.com will rebill your credit card if you paid with a credit card initially. If you paid via paypal, we will send you a Paypal invoice for the exchange shipping. Special Order exchanges will be subject to a 15% special order exchange fee. Items that are not in brand new condition will be charged a replacement fee. This includes if items need to be cleaned, dog hair removal/other or if package/tags are damaged. Any exchanged items must be resaleable
Send item(s) to our SC warehouse location with a copy of your invoice and a note stating the exchange.
MVPDOGS.com, 2754 Christ Church Court, Mt Pleasant, SC, 29466
Return Policy is as follows:
Returns are accepted within 30 days of purchase date. Returned item must be in brand new condition with tags. Items that are not in brand new condition will be charged a replacement fee. This includes if items need to be cleaned, dog hair removal/other or if package/tags are damaged. Any returned items must be resaleable.Special Order items will be subject to a 30% restocking fee. Special Order items are not stocked so if you have any questions or concerns about a particular size, please inquire before ordering. We are charged special order fees when we place orders for individual items that we do not inventory. Customer must pay for all shipping and handling costs associated with return which includes shipping the product back.
MVPDOGS.com tries to continuously keep all sizes in stock but there may be times where the product you are exchanging for is out of stock and we will notify you.
Please send a copy of original invoice and notate what size you would like to exchange for.
There are size charts on all of the product pages to assist in selecting the correct size. Girth is the most important measurement in determining fit for your dog.